[Search and book by yourself] Cancellations and Changes (Domestic Flight)

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[Search and book by yourself] Cancellations and Changes (Domestic Flight)

投稿日：2023.11.22 / 最終更新日：2024.04.18

This page explains how to cancel or change a domestic flight ticket if you reserved it using BORDER’s [Search and book by yourself].

Click on the part you want to see.

Customer before approving quotation

Customer after approving quotation

About cancellations and changes outside of BORDER business hours

About cancellations and changes on the day of boarding due to bad weather

Notes regarding cancellation

Notes regarding changes

List of inquiries for each airline

Customer before approving quotation

No action required

If the order is not approved by the quote order deadline, the order will be automatically canceled and no cancellation fee will be charged.

▼If you wish to cancel

Once the quotation order deadline has passed, it will be automatically canceled.

▼If you wish to make changes

Please purchase a new ticket yourself.

Customer after approving quotation

Action required

When purchasing tickets, you will be subject to cancellation fees when you click the “Payment button” in the quote.

▼If you wish to cancel

Please send a message in the thread that you wish to cancel. After confirming the message, we will send you a quotation regarding the cancellation, so please approve it.

▼If you wish to make changes

Please send a message in the thread that you would like to change. After confirming the message, we will send you a quotation regarding the changes, so please approve.

About cancellations and changes outside of BORDER business hours

For outside BORDER business hours, please follow the instructions below.

Please note that Airlines cannot complete the cancellation process for airline tickets booked through travel agencies, so when contacting the airline, please only let them know that you wish to cancel or change.

After that, we will refund and change though BORDER.

Important: JAL has changed its refund policy for domestic flights from April 12, 2023. Therefore, the cancellation procedure is different, so please be sure to check the link below.

Cancellation/change of JAL domestic flights (after April 12, 2023)

BORDER business hours

Weekdays: 9:00-18:00

Saturday: 10:00-17:00

Closed (outside business hours): Sundays / Holidays / Weekdays and Saturdays other than those listed above

Cancellation procedure

(1) Please contact the airline directly yourself.

(2) Please share the details of (1) in the BORDER chat.

(3) Please approve the cancellation quote in the chat.

Procedure for changes

Applies to tickets that can be changed.

(1) Request the change directly to the airline yourself

(2) Contact details of (1) via BORDER chat

(3) Approve the canceled quote in chat

About cancellations and changes on the day of boarding due to bad weather

Please contact your airline directly. After completing the procedures with the airline, please contact us via chat with the details as you will need to complete the procedures within the thread.
In the event of flight cancellation, delay, or suspension due to bad weather or equipment failure, cancellation fees prescribed by the airline may be waived.
If you transfer a canceled flight to another flight and then cancel the flight, a cancellation fee will normally be charged. (*Excluding cases where the rescheduled flight is also cancelled)
Please note that when you reschedule your flight, you will not be able to board if your original reservation is cancelled.

Notes regarding cancellation

When purchasing tickets, you will be subject to cancellation fees when you click the “Payment button” in the quote.
Cancellations will incur a cancellation fee of 550 yen per sector.
Airline cancellation fees vary depending on the airline and ticket type you booked. Please check the official website of each airline for details.
Arrangement fees are not refundable.
Please note that once a cancellation request has been made, it cannot be withdrawn.
Cancellations made after business hours (9:00-18:00 on weekdays, 10:00-17:00 on Saturdays) will be processed on the next business day. Please note that airline cancellation fees may change if your order is processed on the next business day.
Please cancel by the business day before your boarding date. Please note that we will not be able to accept refunds after the period has passed.

Notes regarding changes

Only tickets that can be changed are eligible.
A change fee of 550 yen will be charged for each sector.
Airline change fees vary depending on the airline and ticket type you booked. Please check the official website of each airline for details.
Arrangement fees are not refundable
Please note that changes cannot be canceled once a change request has been made.
Changes made after business hours (9:00-18:00 on weekdays, 10:00-17:00 on Saturdays) will be processed on the next business day. Please note that the airline’s change fees may change if your order is processed on the next business day.
Please make any changes by the business day before your boarding date. Please note that we will not be able to respond to your request after this period has passed.