On this page, we will explain the flow from BORDER’s [Search and book by yourself] bullet train search to reservation application.
Please click on the section you would like to view.
※This function is available from 6:30 to 23:00.
STEP2. Search for bullet train
STEP4. Confirmation of bullet train reservation request completion email
STEP5. Receive bullet train ticket
※Note※
Depending on the system, some parts will be written in Japanese. Please use your browser’s translation function for the parts written in Japanese.
First, click on New Request and select “Search and book by yourself“.
Next, enter your travel information on the “Business Trip Arrangement Application” screen. At that time, please select “Bullet Train” for [What to reserve by yourself]. After entering the necessary items, click on “Request a business trip arrangement“.
When you click on “Request a business trip arrangement“, a business trip management page is generated. A URL where you can apply for a bullet train reservation by yourself will be sent in the message field of the chat page. Please click on that URL.
Next, search for the bullet train of your choice.
When you click on “Search”, the options will appear. Then. select the desired bullet train.
When you select the desired bullet train, the detailed information of your selection will be reflected as follows. Please check the date and time, fare, precautions, and guidance on cancellation and changes for the selected train.
Once you have confirmed, please enter the user’s information and click on “Confirmation of your application”.
The screen will switch to the “Confirmation of your application” page. Please check your reservation details again.
After that, click on “Check the quotation” and your application is complete.
Once the bullet train application procedure is completed, a quote will be created at the same time.
After completing your reservation, please click the “Check the quotation” button to order a quotation.
<Supplement>
Please see below for details on how to approve a business trip request, link it, and order a quote.
(※The following page is in Japanese, so please use your browser’s translation function.)
[Request for business trip arrangements] Confirmation of quotation and payment (with video)
[Request for business trip arrangements] Link quotation and business trip request
[Business trip application] Creation, editing, and withdrawal of business trip application
[Business trip request] Approve the business trip request
Once you have completed your order for a quote, you will receive an email titled「【BORDER】新幹線の予約リクエストが完了しました([BORDER] bullet train has been completed.) 」Please double check that your reservation details are correct.
※Note※
This email will be written in Japanese. Please use your browser’s translation function.
※Note※
At the time of receiving the “reservation request completion email,” reserved seats and ticket issuance have not been confirmed. Please note that only if we are unable to secure a place, we will contact you via chat.
▼ If you have secured your desired bullet train ticket.
Bullet train tickets will be mailed to the address you entered when applying.
▼If you are unable to secure your desired bullet train ticket.
We will inform you in this chat thread that we were unable to secure tickets and will send you a refund quote. We kindly ask that you approve the refund quote.
Bullet train tickets will be sent to your registered address in a letter pack (red).
When you receive your ticket, please check that it matches the reservation details.
Japan Post | About Letter Pack
The response will differ depending on whether you order a quote or not. Please see below for details.
No action Required.
If you do not place an order by the quotation order deadline, your request will be cancelled.
<Change>
Please complete the change procedure directly at the JR counter before your scheduled boarding time.
Please note that you can change your bullet train ticket for free up to once before the scheduled boarding time.
<Cancellation>
In the case of cancellation, you will need to approve the refund quote after the ticket refund process has been completed.
Please contact the operator via chat to cancel and follow the steps below.
-Procedure flow-
①Please press the “Refund Request Certification Stamp” on the ticket at the JR counter before the scheduled boarding time.
②Please mail the stamped ticket to the ticketing company provided by the operator.
③Refund procedure at ticketing company
④Please order the refund estimate sent by the operator.