We would like to inform you about the procedures to be followed when sudden cancellations or changes occur outside of our business hours for [Search and book by yourself].
3.Domestic or International Hotel
▼If you would like to know the various inquiry numbers regarding arrangements, please click below.
Contact list of Customer Desk for Flights, Hotel and others
※This page is written in Japanese. Please use the translation function of your browser.
We are unable to cancel or change flights outside of our business hours.
Therefore, in the event of a sudden cancellation or change, please follow the steps below.
Important: Regarding JAL, there have been changes to the refund rules for domestic flights from April 12, 2023. Therefore, the cancellation procedure is different, so please be sure to check the link below.
Cancellation and changes for JAL Domestic Flights (From April 12, 2023 onwards)
※This page is written in Japanese. Please use the translation function of your browser.
Please call the customer service center of the airline you made the reservation directly.
In such cases, you may be asked to contact the travel agency, but please be sure to let them know that the travel agency is not open for business.
※Please note the name of the airline’s telephone representative.
In order for the airline to understand the details of your reservation, please provide the following “confirmation items” to make the process smoother.
[Check items]
・Name
・Boarding flight number/boarding date
・Reservation number（予約番号）/Ticket Number（確認番号）
▼ANA(ALL NIPPON AIRWAYS)
▼JAL(Japan Airlines)
▼SFJ (Star Flyer)
▼SKY (Skymark)
▼SNA (Solaseed Air)
▼ADO (AirDo)
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
・What procedures were carried out (cancellation, change, etc.)
・Whether there are any costs incurred
・Name of person in charge on the phone
We are unable to cancel or change flights outside of our business hours.
Therefore, in the event of a sudden cancellation or change, please follow the steps below.
Please call the customer service center of the airline you made the reservation directly.
In such cases, you may be asked to contact the travel agency, but please be sure to let them know that the travel agency is not open for business.
※Please note the name of the airline’s telephone representative.
[Matters you would like to share]
・Name
・Boarding flight number/boarding date
・Reservation number（予約番号）/Ticket Number（航空券番号）
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
・What procedures were carried out (cancellation, change, etc.)
・Whether there are any costs incurred
・Name of person in charge on the phone
Cancellations are possible from within the BORDER system, even outside of business hours. Please note that changes will require a new reservation, so please cancel your existing reservation and make a new one.
If a sudden cancellation or change occurs, we ask that you follow the procedures below on your own.
If a problem occurs outside of business hours and on the day of check-in, please contact the following. For other inquiries, please contact us via chat during our business hours.
[Customer Support]
03-6743-6574
After connecting, press number ‘1’ for Japanese ※7:00-24:00
After connecting, press number ‘2’ for English ※Available 24 hours
※Please note the name of the telephone representative.
To help the representative understand your reservation details, it would be smooth if you could provide the following confirmation items. The confirmation items are listed in the reservation completion email ‘【BORDER】Your hotel reservation is complete’.
[Matters you would like to share]
・Guest Name
・Itinerary Number
・Hotel Name
・Check-in and Check-out Date
・Our Telephone Number (050-1744-5578)
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
・What procedures were carried out (cancellation, change, etc.)
・Whether there are any costs incurred
・Name of person in charge on the phone
We are unable to handle cancellations or changes for railway tickets. Please handle it yourself at the nearest JR counter.
Please make the change directly at the JR counter before the scheduled departure time. Please note that Shinkansen tickets can be changed once for free if it is before the scheduled departure time.
When cancelling, approval of the refund estimate is required after the completion of the ticket refund process. Please contact the operator via chat to cancel and follow the steps below on your own.
▼Procedure Flow
① Please have the “Refund Application Proof Stamp” stamped on the relevant ticket at the JR counter before the scheduled departure time.
② Please mail the ticket with the stamp to the ticketing company guided by the operator.
③ The ticketing company will process the refund.
④ Please order the refund estimate that the operator will send.