Thank you for using BORDER.
We will inform you about the procedures to be followed in the event of sudden cancellation or change outside of our business hours.
[If you would like to know the various inquiry numbers regarding arrangements, please click below]
Contact list of Customer Desk for Flights, Hotel and others
【Arrangement Items】
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もくじ
We are unable to cancel or change flights outside of our business hours.
Therefore, in the event of a sudden cancellation or change, please follow the steps below.
Important: Regarding JAL, there have been changes to the refund rules for domestic flights from April 12, 2023. Therefore, the cancellation procedure is different, so please be sure to check the link below.
Ticket Refund and Cancellation Charges (JAL)
Please call the customer service center of the airline you made the reservation directly.
In such cases, you may be asked to contact the travel agency, but please be sure to let them know that the travel agency is not open for business.
Contact list of Customer Desk for Flights, Hotel and others
In order for the airline to understand the details of your reservation, please provide the following “confirmation items” to make the process smoother.
[Check items]
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
ANA
JAL
Star Flyer
Skymark
AirDo
Solaseed
Please call Expedia’s customer service directly.
In such cases, you may be asked to contact the travel agency, but please be sure to let them know that the travel agency is not open for business.
| [Expedia Customer Support] (In Japan) 03-6362-8013 (From overseas) +81-3-6362-8013 |
In order for Expedia to understand the details of your reservation, please provide the following “confirmation items” to make the process smoother.
[Check items]
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
Please call the hotel you have booked directly.
In such cases, you may be asked to contact the travel agency, but please be sure to let them know that the travel agency is not open for business.
In order for the hotel staff to understand the details of your reservation, it will be easier if you provide them with the following “confirmation items”.
[Check items]
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
If it is before the quotation order deadline, please let the operator know.
Please refer to the following for procedures after ordering a quote.
Please complete the change procedure directly at the JR counter before your scheduled boarding time.
① If the amount becomes the same after the change
Changes can be made for free. (up to 1 time)
② If the amount increases after the change
Changes can be made by paying the difference at the counter. (up to 1 time)
③If the amount is reduced after the change
You will need to cancel your existing ticket and purchase a new ticket. If your departure date is less than 4 business days before our departure date, please purchase your ticket yourself.
In the case of cancellation, you will need to approve the refund quote after the ticket refund process has been completed.
Please contact the operator via chat to cancel and follow the steps below.
-Procedure flow-
①Please press the “Refund Request Certification Stamp” on the ticket at the JR counter before the scheduled boarding time.
②Please mail the stamped ticket to the ticketing company provided by the operator.
③Refund procedure at ticketing company
④Please order the refund estimate sent by the operator.
▼If you have not converted the QR code to a paper ticket
Please notify us of any changes via chat during our business hours.
If it is outside of our business hours or if you are in a hurry, please issue a paper ticket at the ticket vending machine and go directly to the JR counter before your scheduled boarding time.
※Note※
If the QR code is in use, we will not be able to assist you at the counter.
▼If you have changed your QR code to a paper ticket
Please complete the change procedure directly at the JR counter before your scheduled boarding time.
① If the amount becomes the same after the change
Changes can be made for free. (up to 1 time)
② If the amount increases after the change
Changes can be made by paying the difference at the counter. (up to 1 time)
③If the amount is reduced after the change
You will need to cancel your existing ticket and purchase a new ticket. If your departure date is less than 4 business days before our departure date, please purchase your ticket yourself.
▼If you have not converted the QR code to a paper ticket
Please let us know your cancellation via chat during our business hours.
If it is outside of our business hours or if you are in a hurry, please issue a paper ticket at the ticket vending machine and go directly to the JR counter before your scheduled boarding time.
※Note※
If the QR code is in use, we will not be able to assist you at the counter.
▼If you have changed your QR code to a paper ticket
Please cancel your ticket directly at the JR counter before your scheduled boarding time.
We are unable to cancel or change domestic rental cars outside of our business hours.
Therefore, in the event of a sudden cancellation or change, please follow the steps below.
Please call the branch of the rental car company where you made the reservation directly.
In such cases, you may be asked to contact the travel agency, but please be sure to let them know that the travel agency is not open for business.
Please search the store phone number yourself.
In order for the rental car company to understand the details of your reservation, please provide the following “confirmation items” to make the process smoother.
[Check items]
・User name
・Rental schedule
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
・What procedures were carried out (cancellation, change, etc.)
・Whether there are any costs incurred
・Name of person in charge on the phone
We are unable to cancel or change domestic transfers outside of our business hours.
Therefore, in the event of a sudden cancellation or change, please follow the steps below.
Please click on the URL written in the “If you need help” section at the bottom of the voucher you have been given in advance and contact the counter.
Please note that the driver will wait for 60 minutes from the time of landing. If you think it will take more than 60 minutes, please contact the counter.
In order for the person in charge to understand the details of your reservation, please provide the following “confirmation items” to make the process smoother.
[Check items]
・User name
・Reservation number (REF)
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
・What procedures were carried out (cancellation, change, etc.)
・Whether there are any costs incurred
・Chat person name