Thank you for using BORDER.
We will inform you about the procedures to be followed in the event of sudden cancellation or change outside of our business hours.
[If you would like to know the various inquiry numbers regarding arrangements, please click below]
Contact list of Customer Desk for Flights, Hotel and others
【Arrangement Items】
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We are unable to cancel or change flights outside of our business hours.
Therefore, in the event of a sudden cancellation or change, please follow the steps below.
Important: Regarding JAL, there have been changes to the refund rules for domestic flights from April 12, 2023. Therefore, the cancellation procedure is different, so please be sure to check the link below.
Ticket Refund and Cancellation Charges (JAL)
Please call the customer service center of the airline you made the reservation directly.
In such cases, you may be asked to contact the travel agency, but please be sure to let them know that the travel agency is not open for business.
Contact list of Customer Desk for Flights, Hotel and others
In order for the airline to understand the details of your reservation, please provide the following “confirmation items” to make the process smoother.
[Check items]
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
ANA
JAL
Star Flyer
Skymark
AirDo
Solaseed
Please call Expedia’s customer service directly.
In such cases, you may be asked to contact the travel agency, but please be sure to let them know that the travel agency is not open for business.
[Expedia Customer Support] (In Japan) 03-6362-8013 (From overseas) +81-3-6362-8013 |
In order for Expedia to understand the details of your reservation, please provide the following “confirmation items” to make the process smoother.
[Check items]
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
Please call the hotel you have booked directly.
In such cases, you may be asked to contact the travel agency, but please be sure to let them know that the travel agency is not open for business.
In order for the hotel staff to understand the details of your reservation, it will be easier if you provide them with the following “confirmation items”.
[Check items]
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
We cannot cancel or change railway tickets.
Please complete the procedures yourself at the nearest JR counter.
Please cancel your ticket directly at the JR counter before your scheduled boarding time.
Refunds will be made in cash after deducting the prescribed cancellation fee.
Please check with your company administrator regarding the handling of refunded money.
Bullet train tickets can be changed once for free before the scheduled boarding time.
Please complete the change procedure directly at the JR counter before your scheduled boarding time.
We are unable to cancel or change domestic rental cars outside of our business hours.
Therefore, in the event of a sudden cancellation or change, please follow the steps below.
Please call the branch of the rental car company where you made the reservation directly.
In such cases, you may be asked to contact the travel agency, but please be sure to let them know that the travel agency is not open for business.
Please search the store phone number yourself.
In order for the rental car company to understand the details of your reservation, please provide the following “confirmation items” to make the process smoother.
[Check items]
・User name
・Rental schedule
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
・What procedures were carried out (cancellation, change, etc.)
・Whether there are any costs incurred
・Name of person in charge on the phone
We are unable to cancel or change domestic transfers outside of our business hours.
Therefore, in the event of a sudden cancellation or change, please follow the steps below.
Please click on the URL written in the “If you need help” section at the bottom of the voucher you have been given in advance and contact the counter.
Please note that the driver will wait for 60 minutes from the time of landing. If you think it will take more than 60 minutes, please contact the counter.
In order for the person in charge to understand the details of your reservation, please provide the following “confirmation items” to make the process smoother.
[Check items]
・User name
・Reservation number (REF)
We cannot keep track of the details of your procedures.
Depending on the content, we may need to take additional steps, so please share the details you have completed in the thread.
[Matters you would like to share]
・What procedures were carried out (cancellation, change, etc.)
・Whether there are any costs incurred
・Chat person name